Are you already experiencing these symptoms?
•Fewer calls?
•More hang-ups?
•Customers who book elsewhere before you get to them?
•Impatient prospects not waiting like they used to?
•People asking why they cannot book online with you?
You are NOT ALONE!   Technology is changing how people shop & buy. Often that means by-passing your wonderful sales staff!

“Although it sounds rather odd, most people do not really want to speak to you, they would rather book online.”  Caitlin Miner, Blue Fox Rock-n-Bowl 

Do what everyone else is doing and shift  your sales resources to the internet!  Add these little buttons to your website and offer online customers what they really want-instant gratification!   Our Partywirks staff is ready to help you get your party started capturing online business and growing your revenue!  Let’s get this party started!

When Erica Collins began working for Skyborn Skateland six years ago she did not know that she would one day become the owner but, that is just what happened!  In fact, she became the third owner of Skyborn, which first opened its doors to skaters in 1956.
Since taking over the helm a year ago, Erica focuses her energy and attention towards management and marketing.  She is especially pleased that her staff has been with her for five years.  “I don’t hire and I don’t fire.  I treat my employees with respect and they in turn treat our customers with respect.”  A consistent and long term staff is one of the reasons that Skyborn is ahead of the competition.  Erica says she gives her staff the tools they need and she spoils them when she can. “And, I really spoiled them with Partywirks!”

Erica knew she needed to do something to automate her party booking system. 

It was usual to have people show up and they had no record of the party.  Or, she would have a party booked with no deposit and the customer would not show up leaving her to cover the cost of the cake and other food items ordered because she had not collected a deposit.  The old notebook and clipboard method of party booking and management were costing her money and was not good for customer service either.  It was a full time job managing upcoming events which hurt staff productivity and took away valuable marketing time. 

A search led Eric to Partywirks and the benefits to her business have been far more encompassing that she ever imagined. 

“I used to ask the same questions of every person that booked a party over the phone and yet we still made mistakes.  “We could not remember all the questions so how could we remember to ask them?”  Now the software asks all the questions and consistently.  “The system does not forget to obtain all the information we need, it provides all of our policy information, and it takes the credit card information for deposits. “   Erica says that Partywirks has changed everything and in her opinion it is revolutionary!

Where she once used to receive phone calls at 2:00 or 4:00 a.m. with party request information, she now hears her smart phone give a little beep with an email confirmation that a party has been booked online!

Where people used to skip out and not pay her she now has their credit card on file.

Where people used to once sneak food in they must click to confirm that they have read the policy that no outside food is allowed.
Where her staff used to hand write a list of the upcoming parties they now print out a spread sheet from Partywirks that has the child’s name (spelled correctly), age, party package name, add-ons, number in party which allows her to prepare for the parties in advance!

Erica says that 90% of all her parties are now booked online and the other 10% are booked either over the phone or in person. 

However, the information is inputted into Partywirks and not written down with paper and pen.  She has found that her party business is up in the 6 months since she has been using Partywirks and that people are ordering the higher end packages.

Erica says that “it is expected in today’s world that customers call and ask if they can order online.” 

In keeping with her allegiance to top notch customer service, she now gives her customers the choice to book online and also has automated her booking system thus increasing revenue and making her staff more productive. 
Not only has Partywirks allowed Erica and her team to become more efficient, she is looking forward to the time when she can run her first year end reports.  This is when she gets focused on marketing for the upcoming year.  “I can run reports that have the child’s name and email address and reach out to them and offer discounts for early party bookings.  I can offer summer discounts or when the party season is slow.” 
For the past year, Erica’s sole means of advertising has been on Facebook.  She found that print ads were not fruitful at all and kids don’t want paper they want to check social media from their cell phones.  If she is having a slow evening she posts a message with a discount on Facebook and her rink fills up earning her revenues she could not have otherwise realized! 
Along with the automated party booking platform she takes advantage of the group inquiry feature and requests for donations which used to take up a great deal of time.

“I love Partywirks and I have nothing but good things to say about the product!”

Skyborn Skateland
5309 Haddix Road
Fairborn, OH 45324
937.878.4800
Skybornskateland.com

 
“Adding online booking is not a capital experience that requires hundreds of thousands of dollars.  But, if you are an aggressive business person it is a must.  If you do not have online booking then you are losing business.”  -Dan Mueller, Buena Lanes   

 
From searching for restaurant hours, museum showings, directions, booking a party, shopping, and almost anything you can think of…today’s consumers are online.   It in fact is a way of living in today’s world and, when your online visitors are ready to book or buy you need to have the mechanism in place so they can do business with you.

“If a potential customer is already on my website, why not offer them the opportunity to schedule their event?”  -Kim Bisson, Fun Squared Entertainment Center

 
Many companies are also enhancing their party offerings because they realize that this is a critical part of their revenue stream.  A birthday party might be the first reason that a new customer will enter your establishment.  Once they attend the party this family and their friends might become lifelong customers and sign up for other events or classes that you offer.   Modernization is a great opportunity to replace old customers with new customers.
Fortunately, Partywirks is here to help you make this transition.  It’s easy, affordable, and fast.  Change  can be exciting and invigorating for us and our businesses. Let us help you expand your web presence to include online booking and buying options for today’s modern customers!

“I see Partywirks as no less valuable than what has been offered by Constant Contact, the service we chose to build our email marketing base many years ago.  Partywirks is helping us to stay one step ahead as we strive to keep pace with the consumer needs of today.”  -Judi Novotny, It’s Your Pottery

There are many similarities among Facebook, Constant Contact and Partywirks.

For example – similarities are:

• You “Login” with a password

• No software to install

• Easy to learn and use

• Use with web & computer

• Help you connect with online consumers

• All are important modern marketing tools

• All are popular with today’s consumers

What are the Key Partywirks Differences?

• Partywirks is your online “Closer”. Facebook & Constant generate interest – Partywirks turns interest into new orders, new leads, and new opportunities.

• Facebook & Constant Contact offer general information, Partywirks offers specific action-steps that let people book, buy, inquire or join in real-time

.• Partywirks captures and processes credit card deposits

• Partywirks up-sells your add-ons increasing the bottom line

• Partywirks collects information and presents your policies with every order

• Partywirks is the SALES TOOL that turns Facebook & Constant Contact leads into new sale revenue!

“Adding online booking is not a capital experience that requires hundreds of thousands of dollars.  If you do not have online booking then you are losing business.”  -Dan Mueller, Buena Lanes

When your Facebook and Constant Contact strategy includes Partywirks as “the closer” orders are booked faster and with less hassle for customers and staff.

“Partywirks is a fantastic business tool that saves my staff time, prevents scheduling errors, allows for clear communication of our party policies to customers, and is an easy way to sell add-ons to your party packages.  It is worth every penny!” -Karen Miller Bresky, Creation Nation

No more missing or incomplete information!  Partywirks online process offers a consistent, repeatable process for more detailed and better information with every order!

“Partywirks is a fantastic business tool that saves my staff time, prevents scheduling errors and allows for clear communication of our party policies to our customers.”  -Karen Miller Bresky, Creation Nation

•Customers enter their own information reducing human error
•Partywirks collects accurate information each and every order!
•Less “he said, she said” when everything is in writing.
•The correct policies are included in email confirmations
•Typed information instead of hand-written paper orders

“If you do not have online booking then you are losing business!” -Dan Mueller, Buena Lanes  

 
As soon as online orders are complete, confirmation emails are sent to your customer and to you for real-time order notification.

 ”We don’t like our clients to feel rushed during a phone call and also they aren’t able to see our entire offering, learn of our policies, and see our add-on items.”-Joe Akl, Color Me Mine Canada      

So, what are you waiting for?  Let’s get this party started!

Partywirks  is much more than an easy to use online booking tool; it is also an add-on “upsell” superstar.  With Partywirks add-ons sales process you can:
•Tailor specific add-ons for the party customers are booking  
•Display your add-ons with big pictures and detailed descriptions 
•Let clients “pay now” or “pay later” for their add-ons
•Tax the add-ons as needed or not as applicable.

“There has been a noticeable increase in upselling and add-ons with Partywirks and we attribute this to the computer vs. human factor.  Along with descriptions of add-ons, the software allows for photos of add-on items which really helps upsell.”  -Robert Araiza, Mulligan Family Fun Center

Selling add-ons is easy with Partywirks!  Similar to a rack of tempting goodies at the checkout counter in your supermarket, you present your add-on products and services to customers during the online checkout process.

“We are really pleased with the 30% increase in add-on sales within the first five months of using Partywirks!”  -Joe Simmons, Blackbeard’s Family Entertainment Center

Partywirks allows you to use large images and detailed descriptions of your individual add-ons so customers can view, consider and purchase add-ons by adding them to the online shopping cart.

“With Partywirks, my add-on sales are up 75%!” –Joe Akl, Color Me Mine Canada

Now you can tailor specific add-ons to compliment the activity customers are signing up for.
Expand your add-on offerings and increase sales with Partywirks Online Receptionist!  What are you waiting for?  Let’s get this party started!

Today’s consumers are busier than ever and experience shows many prefer to “Book Now,” when offered the choice.  And why not, Partywirks is todays faster, more convenient and more informative way to serve your party and event customers.

“Customers were calling and they wanted to spend money but, we were not there to answer their call.”  -Dan Mueller, Buena Lanes

Partywirks combines the online party and event booking process with the ability to add select add-on items to your shopping cart.

“With Partywirks, party sales are up 300% and add-on sales are up 75%!”  -Joe Akl, Color Me Mine Canada

Because your business never closes and customers can get questions answered, buy gift cards, book a party or sign up for a lesson right from your website, sales revenue and customer satisfaction will increase.

“I am extremely pleased to say that our birthday party revenues are up 361%!”  -Brett Sullivan, Grizzly Jack’s Grand Bear Resort

Increasing party revenue is the #1 proven benefit of online booking.  Stay tuned for the #2 proven benefit to be posted soon!

However, we also understand that life is in a constant state of transition.    The younger parents and their children do not question the use of the internet in their daily life.  It in fact is a way of living in today’s world.   From searching for restaurant hours, museum showings, directions, booking a party, shopping, and almost anything you can think of…today’s consumers are online.

And, when they are ready to book or buy you need to have the mechanism in place so they can do business with you. Many companies are enhancing their party offerings because they realize that this is a critical part of their business.  A birthday party might be the first reason that a new customer will enter your establishment.  Once they attend the party this family and their friends might become lifelong customers and sign up for other events or classes that you offer.

Modernization is a great opportunity to replace old customers with new customers.

Fortunately, Partywirks is here to help you make this transition.  It’s easy, affordable, and fast. Change  can be exciting and invigorating for us and our businesses.   Let us help you expand your web presence to include online booking and buying options for today’s customers!

“The only way to remain in business and thrive is with very little to no customer turnover.  And for this to happen you have to know what drives your market, you must be consumer driven and consumer focused.” 

This attention to marketing is what led Dan to Partywirks and online booking.

Buena Lanes offers lots of parties for birthdays, scout troops, and clubs.  With 38,000 square feet, 42 bowling lanes, arcade, skating rink, snack bar, lounge, and a pro shop, they have the venue covered.

 
However, Dan’s concern was with missed phone calls and potentially lost business.  “I was concerned with the number of phone calls that were waiting for us on Monday mornings.  This meant we were missing sales.”  This was not in line with their customer driven focus.  “Our customers were calling us and they wanted to spend money but, we were not there to answer their call.” 

 
Once they began offering online booking they noticed that most party reservations occurred between 7-10:00 p.m. 

This is a time when most children are in bed and busy parents have the time to sit quietly with their computer at home and make their party plans.  These parents do not want to call and engage in telephone tag, they want to book online and on their timeframe.

Dan has also been very pleased with the customer service and rapid response by the Partywirks staff.  “If I have a question, I am confident that I will get my answer quickly and have found the service to be excellent.”
Not only does Buena Lanes know that their business is now open 24/7, they also know that their customers are receiving the same consistent and accurate party information from their website.  With Partywirks handling the online booking, the staff at Buena Lanes can spend their valuable time on other management details.  Dan says if you are not offering online booking then you are losing business.

A business without online booking is like a bowling center without automatic scoring. 

 Customers like doing things online.  They like to read about it online, make their plans on their schedule, and then book it.  With just a couple of parties we pay for our Partywirks service for the entire year.”

“Adding online booking is not a capital experience that requires hundreds of thousands of dollars.  But, if you are an aggressive business person it is a must.  If you do not have online booking then you are losing business.” 

Dan has switched all of his marketing online.  Partywirks takes care of their online bookings and Carey Tosello, consultant at ebowl.biz manages all of their online marketing; from email blasts, text messages, coupons, and Face Book.

 
Buena Lanes is certainly walking the walk and a perfect example of meeting the needs of their community.  With this progressive business attitude there is no doubt they will be providing their communities recreational needs for years to come!

Buena Lanes

1788 Mesa Verde

Ventura, CA.  93003

805.656.0666

http://buenalanes.com/

 
Along with this cultural shift, it was evident that the bowling industry would also change and, that is what happened. 

The traditional bowling centers of yesterday are shrinking; in fact, the industry count is now approximately 6,000 centers vs. 12,000 about 10 years ago.  In order to keep pace with the changing times, many traditional bowling centers are now converting to a new type of center known as Bowling Entertainment Centers. 

 
In a recent article “Beyond Bowling” Chris Holmes talks in depth about the renaissance that the bowling industry is undergoing.  As Associate Publisher for International Bowling Industry magazine Chris lives and breathes bowling and understands this transition.  “Traditional bowling will always have its market however, today’s business operators are catering to more casual bowlers and are expanding their business operations.”

Last year 72,000,000 (yes, million) people went bowling at least one time.  This is a testament to the appeal of bowling as a sport and family fun.

Chris goes on to say that “Redemption gaming is at the forefront of this change.  Most kids today have video games on their computers and cell phones but, these new games are activities they cannot play on a computer.  Games such as skee-ball, merchandisers, and crane games are very popular and they are very hi-tech which appeals to this younger generation.” 

 
Along with expanded video arcades and other games, these new hybrid Bowling Entertainment Centers are adding laser tag centers and miniature golf to their arenas.  And, they are getting more parties than ever before!

Many operators are enhancing their party offerings because they realize that this is a critical part of their business.  A birthday party might be the first reason that a new customer will enter their bowling center.  Once they attend the party this family and their friends might become lifelong customers.  They may eventually join a bowling league, or sign up for lessons or summer camp.  Modernization is a great opportunity to replace old customers with new customers.

Along with these changes, today’s business operators are improving their websites and offering online booking to attract the online consumer. 

They know that today’s modern customer wants to research, plan, and finalize party arrangements online. They do not have the time or the desire to use the phone, and certainly will not engage in telephone tag.

The days of Dad belonging to a weekly bowling league might be dwindling, yet the new bowling centers that cater to the whole family are moving full speed ahead.

International Bowling Industry

818.789.2695

http://www.bowlingindustry.com/